Policy

Lifetime Warranty

All Urban Operator products are warranted to original owner to be free of defects in material and workmanship, for the life of the product. What does that mean? It means that if any of our gear fails due to a manufacturing related defect, we will repair or replace the item, Period! Please retain your invoice as proof of purchase.

This warranty does not cover damage caused by improper use, negligence, normal wear & tear or breakdown of materials over time. Needless to say the following is also NOT covered by warranty:

-Damage from explosives
-Bullet holes
-Burns
-Knife punctures or slashes
-Any other destructive way you can think of!

 

 

We understand that our gear will end up in some "hard use" situations and for that reason we can and will repair damaged gear that is NOT covered by warranty for a reasonable fee. Every situation is different so we will make the assessment when we have the gear in hand.  For all warranty or repair related inquiries, contact us directly via email and let us know what the situation is BEFORE sending us anything in the mail. If you are sending us a piece of gear to repair please make sure it's clean! 

Discounts

We offer a 10% discount to all active military & law enforcement personnel, regardless of your country! In order to qualify for this discount, you need to contact us via email with a digital scan of your issued photo ID. You may block out your picture for privacy purposes, but your name must be visible and match the name you place the order with. Once confirmed, we will provide you with a coupon code to use during checkout.

Returns & Exchanges

Our refund policy is super simple. If you are not satisfied with a piece of our equipment, let us know within 30 days from the time you receive your package and we will issue a refund. Refunds do NOT include the amount you paid for shipping and you are responsible for all return shipping costs. ALL products MUST be unused with any packaging intact. Again, please contact us first before sending us anything. Custom made products and sale items are a final sale and are not subject to our return policy. Most of our gear is "made to order" and because of this, there is a 20% restocking fee for any size or color related exchanges. Please be sure of what you are ordering and if you have any questions, don't hesitate to contact us!

Shipping

We ship via United States Postal service only. Shipping charges are calculated based on the contents of your shopping cart, this ensures the best possible price. Obviously, once the item leaves our hands we have no control over unexpected delays or if it arrives late or damaged. If this happens, we will work with you to resolve the issue with USPS as quickly as possible.

The shipping rates displayed during checkout are generally the cheapest, trackable option. We can offer cheaper services, but these are not trackable and we cannot guarantee delivery. If you would like a custom shipping quote, please contact us directly before placing your order.